By 2020, 85% of all customer interactions will be handled without a human. Artificial intelligence is changing how we connect and communicate with our customers, but most businesses set aside the importance of the human connection. In this presentation you will learn how every business can leverage AI while balancing the human connection that is needed now more than ever.
At the end of this session, you’ll be able to:
- Understand the evolution of artificial intelligence and why a human’s role is now more important
- Know what channels to optimize for building deeper relationships with your customers
- Leverage AI and big data to build a human connection
- Determine where a human can’t be replaced…and when they should (and what to do about it)